Refund policy

1. Return Window

We accept returns up to [30] days after you have received your item. If [30] days have gone by since your item was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Requirements

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags attached.

  • You must provide a receipt or proof of purchase (such as your order confirmation email).

3. Non-Returnable / Non-Refundable Items

Certain types of goods cannot be returned. Non-returnable items include:

  • Gift cards

  • Final sale or clearance items

  • Perishable goods (such as food, flowers, or plants)

  • Custom, personalized, or made-to-order products

  • Personal care or hygiene products (e.g., beauty products, underwear/swimwear if hygiene seal is broken)

4. How to Initiate a Return

 

1.Contact Support:Step 1.

Email our support team at [YOUR EMAIL ADDRESS] with your order number and the reason for the return. Include photo proof if the item is damaged or defective.

2.Receive Authorization:Step 2.

If your return is accepted, we will send you instructions on how and where to send your package. (Please do not send your purchase back to the manufacturer).

3.Ship the Item:Step 3.

Pack the item securely and ship it to the address provided by our support team using a trackable shipping service.

 

5. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Original shipping charges are non-refundable.

  • Damaged or Incorrect Items: If the return is due to an error on our end (e.g., you received a damaged, defective, or incorrect item), we will provide a prepaid return shipping label or cover the cost of return shipping.

6. Refunds Process & Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within [5–10] business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Next, contact your credit card company or bank; it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at [YOUR EMAIL ADDRESS].

7. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong size. If you need to exchange an item for the same product, email us at [YOUR EMAIL ADDRESS].